Public Information and Passenger Amenities Services:
Parkway’s Public Information and Passenger Amenities Services are multi-faceted, and are performed throughout the public spaces of all airport terminals, responding to over 1,693,000 requests for assistance each year. Parkway deploys roving Ambassadors throughout all terminals to seek out passengers in need of assistance. Each Ambassador is equipped with an iPad to provide on-the-spot help, frequently utilizing Parkway’s custom built website tailored to the Philadelphia International Airport’s needs. This website provides instant information on ground transportation, airport or Philadelphia hotels, flight information, restaurants, area attractions, baggage claim and a host of other amenities. The website can be customized to assist with any future Airport-related projects.
Parkway also provides staffing to the Philadelphia Airport’s Hospitality Program. This program assists passengers during overnight hours when flights are cancelled or delayed. Our Ambassadors distribute over 2,500 food items, 2,000 bottles of water, 4,000 pillows, 9,800 blankets, and 2,000 vanity kits to customers annually.
In addition, Parkway features an Amenities Program that provides passengers with complimentary popcorn, lemonade and apple cider at various seasons of the year. We assist over 4,800 passengers on an annual basis with this program.
We also assist with:
- Surveys of international air travelers
- Press conferences
- Monitoring of flight delays and cancellations
- Escort services for special events, media, dignitaries, and entertainment
- Blood drives